How does the first contact happen?
People often have a threshold that they have to take. They try to make the first contact through a “safe” and anonymous way, often via e-mail. With a personal approach we try to give you a good feeling, from a distance, so that you look forward to your first visit to our clinic.
On the phone we try to listen to you as well as possible to find out what you want, so that we can explain that you have taken the right step and prepare you for your visit.
During the first visit, according to the GDPR legislation, a number of documents must be arranged. After all, we guarantee the privacy protection of every patient!
The patient will be personally brought to the doctor or the doctor will pick you up from the waiting room personally.
After a consultation or treatment, the correct after-service will be provided.
Photos are taken and a MediSpa employee is ready for any aftercare if necessary. This can range from a lymph drainage after a treatment, camouflage (make-up) to a personal explanation of additional treatments.
If you come for an operation, pre-operative care will be given. Dr. Mareels will guide you from the waiting room to the operating theater. After the procedure you can relax in the recovery room. Since 2019 we have our own Airbnb right next to the Clinic so that patients who come a long way do not have to worry about transport and accommodation.